i manage all orders from the workshop, so the preparation time can be between 3 and 5 business days.Once shipped, the package will arrive within 24-72 hours.if you need an urgent or special delivery, please contact me before making the purchase, and we’ll find a solution.
what are the shipping rates?
standard shipping (24-72 hours) within mainland Spain costs between €3 and €5. for international shipments, the rates vary depending on the destination; the price will appear when you enter your details before confirming your order.
if you need an urgent or special delivery, contact me before purchasing, and we’ll find a solution.
how do you ship the products?
i ship all products in cardboard boxes and wrap the items in tissue paper for protection.i don’t use plastic! Even the tape is made of paper.
how do I use the discount code?
discount codes are not valid for sale or promotional items.
.enter your code at the end of the checkout process, and the discount will be applied to your order total immediately.
the discount code you received when subscribing to the newsletter can be used whenever you like, but only once.
can I place a custom order?
I’d love to hear your proposal!
contact me and we’ll discuss it.
can I make exchanges or returns?
Of course! Except for custom-made items or special orders.
you have 14 days to return the product after receiving your purchase.
the return process and cost are the responsibility of the customer.
a refund or a new product will be issued once the returned item is received and its condition is verified.
how can I care for leather?
avoid prolonged exposure to sunlight and protect it from water and other liquids like alcohol or oil, which can stain or damage the leather.
leather is a natural material and requires care.
hydration is essential! First, clean the piece with a slightly damp cotton cloth, then apply a leather-friendly moisturizing product across the surface. you’ll notice the leather darken a bit, but once the product is absorbed, it will return to its original shade. scratches will fade, and the leather will be well-hydrated and protected.
